Terms and Conditions

Introduction

These terms provide general information about using this website and requesting passenger transport services.

Quotes and bookings

A website enquiry is a request for a quote and does not itself confirm a booking. Journey details, availability, price and any specific terms must be confirmed by the team.

Payments, cancellations and changes

Applicable payment arrangements, cancellation conditions, waiting time and journey changes will be provided with the booking information. Contact us promptly if plans change.

Passengers, luggage and vehicles

Passengers must act responsibly and provide accurate passenger and luggage requirements. Vehicle allocation may depend on availability and operational needs while remaining suitable for the confirmed journey.

Delays, damage and liability

Journey times can be affected by traffic, weather and events outside reasonable control. Passengers may be responsible for damage they cause. Nothing here excludes liability that cannot lawfully be excluded.

Complaints and contact

Please contact us promptly with concerns so they can be reviewed. This website is governed by the applicable laws of England and Wales.